Since 1991, CSA travel insurance has been offering travel protection plans to residents of the US. Due to its good covers and excellent customer service record, the company today enjoys a great reputation in America. CSA’s insurance plans are limited, but offering adequate coverage, which in a sense has always made it easy for the buyer to choose the right one for their needs. All plans include the expected package benefits, such as evacuation coverage, doctor service, identity theft resolution services and concierge services with 24-hour emergency assistance services. However, the company soon realized that its current offerings were far too limited. It also lacked the customization the modern customer desires.
The Company Reinvented Itself
On July 27, 2017, CSA Travel Protection rebranded itself to Generali Global Assistance, under parent company Generali Group. It also expanded its product offerings to provide additional plans, with enhanced coverage, to help protect consumers and their belongings while travelling. The buyer is now also protected for travel investments they make for a trip. The travel plans are built using direct customer feedback. The best thing about this transition is that the company launched its first direct to consumer website under the Generali brand. The website is CSA’s attempt to complete the loop on a 360° sales and service portfolio, further easing things for the buyer.
About the Website
The website, under the Generali brand, allows self-service, giving consumers access to decision making information. Consumers find themselves amidst rich travel resource content so that they can compare various Generali plans and travel advice. The website also offers visitors peer reviews of the products and services to help them make an informed choice. With the new website the company is able to communicate all its travel insurance products to the more discerning consumer with greater transparency and flexibility.
However, the website is not a replacement for the company’s third-party sales model. It is a complimentary add-on that guides the consumer at every stage of their journey of buying an insurance policy, including research, buying, and servicing.
Generali Global Assistance Travel Insurance Plans
The three types of policies offered by the company include:
- Premium Plan: Covering 100% of the trip cost insured in case of trip cancellation, 175% in case of trip interruption, insuring $2,000 per person for baggage and $2,50,000 for medical and dental expenses, the premium travel plan is the most expensive of the three types of travel plans offered by the company. It is especially designed for cruises and tours. What makes this plan so attractive is the inclusion of exclusive coverage, such as rental car damage, optional trip cancellation for any reason and coverage for pre-existing medical conditions.
- Preferred Plan: These plans offer 100% coverage for trip cancellation and 150% for trip interruption. The baggage, medical and dental covers are also slightly lower than that offered by the premium plan. However, along with premium, the preferred plan offers cover for loss, theft, damage or delay of sporting equipment, which makes this plan ideal for golf and ski vacations, hiking trips and more.
- Standard Plan: The standard travel plan includes all covers ideal for domestic and international trips, such as trip cancellation, trip interruption and baggage delay, medical and dental coverage, along with some value added services.
No matter which plan you choose, one thing is guaranteed, you’ll gain access to Generali Global Assistance’s strong network of approximately 425,000 medical providers and a “No Out-of-Pocket” medical expense service that pays up-front for acute treatments up to $1,000, if you fall ill or are injured while travelling.
